Refund and Returns Policy
1. General Overview
At ValleyGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.
2. Eligibility for Returns
2.1 Return Window
Requests for returns must be submitted within 30 calendar days from the date you receive the item.
2.2 Condition of Returned Items
- Items must be unused, unaltered, and in their original packaging.
- All tags, labels, and accessories must be included.
- Products that show signs of wear, damage, or missing components are not eligible for a refund.
3. Return Process
3.1 Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:
- Order number
- Reason for return
- Preferred resolution (refund or exchange)
3.2 Shipping the Return
Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
4. Refunds
4.1 Refund Method
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2 Non‑Refundable Items
- Gift cards
- Personalized or custom‑made products
- Downloadable digital content
5. Exchanges
If you prefer an exchange for a different size, color, or product, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost.
6. User Responsibilities
- Provide accurate contact and order information.
- Package the item securely to prevent damage during transit.
- Adhere to the 30‑day return window.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. ValleyGo reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.
8. Contact Information
If you have questions about this policy, please reach out to us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: ValleyGo Store,